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Frequently Asked Questions - Chepe and Valera Tours

Have Questions? We Have Answers.

Find answers to the most common questions about our services below. We believe in transparency and want you to feel completely confident when booking with us.

General Questions

Are your transfers and tours private?

Yes, absolutely. All of our services are 100% private. The vehicle and guide are exclusively for you and your group. This ensures a personalized, comfortable, and direct journey without unwanted stops.

What areas of the Dominican Republic do you serve?

We are based on the North Coast but provide services across the entire country. We specialize in transfers from all major airports (Punta Cana, Santo Domingo, Santiago, Puerto Plata, Samaná, La Romana) to any hotel, villa, or city in the Dominican Republic.

Airport Transfers

What happens if my flight is delayed?

We monitor all flights in real-time. If your flight is delayed, we will automatically adjust your pickup time. Your driver will be waiting for you at the new arrival time at no extra cost. Your peace of mind is our priority.

Where do I meet my driver at the airport?

Your driver will be waiting for you in the arrivals hall, just after you pass through customs and baggage claim. They will be holding a clear sign with your name on it for easy identification.

Is the price per person or per vehicle?

All of our prices are per vehicle, not per person. The price you are quoted is the final price for your entire group, which often makes it a more economical option than shared shuttles.

Do you provide child seats?

Yes, we can provide child safety seats upon request. Please be sure to mention the age of the children and your need for a seat in the "Additional Comments" section of the booking form so we can have it ready for you.

Booking & Payment

How do I book a service?

The easiest way to book is by filling out the booking form on our website. Once you submit the form, a WhatsApp chat will open with your request details. Simply send the message, and our team will confirm your booking with you directly.

What are the accepted payment methods?

We offer flexible payment options for your convenience. We typically accept cash (USD or DOP) upon arrival, and in many cases, we can arrange for credit card payments or other methods. Please discuss your preferred payment method with our team when confirming your booking on WhatsApp.

Still Have Questions?

If you can't find the answer you're looking for, please don't hesitate to reach out. Our team is ready to help!

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